Flow Heuristics
Establish intent
- Intent expresses a broad vision of what to accomplish and how to do it
- Intent is brief, unambiguous, and compelling
- Use intent to facilitate other’s planning for themselves
- Use intent to establish a shared ethos and implicit communication
Reduce transition times
- Establish and drill standard work
- Establish deadlines and keep them tight
- Make swift decisions
- Instill a sense of urgency
- Act with the resources and information immediately available
- Implement procedures with an emphasis on flexibility, speed, and adaptability
- Develop planning that includes anticipated scenarios and actions to take if certain events occur
- Train for speed under scenarios of disorder, uncertainty, and time limits
- Act using the 80/20 rule
- Think in terms of flow rather than steps
- Improve the speed and capabilities of logistics
- Increase speed and accessibility of communications
- Position decision making authority at the point of friction
- Use images and graphics rather than raw data
- Hold resources in reserve to quickly overcome obstacles
- Use more integration
- Use more iteration
Choose battles
- Avoid points of friction that do not advance priorities
- Avoid trying to win by attrition
- Avoid fighting nature or other high inertia systems
- Avoid fire drills
- Don’t wait for information if it won’t change your decision
- Define problems and objectives that are achievable
- Use force to clear obstacles to more peaceful solutions
- Minimize actions that put survival at risk
- Plan for recovery time
- Exploit opportunities aggressively
- Use offensive actions, even in the defense, to achieve decisive results
- Concentrate resources to overwhelm the opposition
- Take actions that are event-based rather than schedule-based
- Match detection and response times to the frequency of the environment
- Use a high iteration flow for efforts with limited risk and the potential for exponential growth
- When uncertain act to reduce vulnerabilities and prevent worsening of the situation
- Consider what should be avoided and see what options are left
- Choose actions that teach valuable skills even if they were to fail
- Under scarcity, bias to instant gratification
- Under abundance, bias to delayed gratification
- When you have an edge, bias to action and reduce diversification
- Use leverage and push hard in situations where you can get the benefits without carrying the risk
- Use judgment to create an environment where you are statistically likely to succeed
- Don’t let the last 10% of a project take infinite time, find a way to finish
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