Flow Heuristics

Establish intent

  • Intent expresses a broad vision of what to accomplish and how to do it
  • Intent is brief, unambiguous, and compelling
  • Use intent to facilitate other’s planning for themselves
  • Use intent to establish a shared ethos and implicit communication

Reduce transition times

  • Establish and drill standard work
  • Establish deadlines and keep them tight
  • Make swift decisions
  • Instill a sense of urgency
  • Act with the resources and information immediately available
  • Implement procedures with an emphasis on flexibility, speed, and adaptability
  • Develop planning that includes anticipated scenarios and actions to take if certain events occur
  • Train for speed under scenarios of disorder, uncertainty, and time limits
  • Act using the 80/20 rule
  • Think in terms of flow rather than steps
  • Improve the speed and capabilities of logistics
  • Increase speed and accessibility of communications
  • Position decision making authority at the point of friction
  • Use images and graphics rather than raw data
  • Hold resources in reserve to quickly overcome obstacles
  • Use more integration
  • Use more iteration

Choose battles

  • Avoid points of friction that do not advance priorities
  • Avoid trying to win by attrition
  • Avoid fighting nature or other high inertia systems
  • Avoid fire drills
  • Don’t wait for information if it won’t change your decision
  • Define problems and objectives that are achievable
  • Use force to clear obstacles to more peaceful solutions
  • Minimize actions that put survival at risk
  • Plan for recovery time
  • Exploit opportunities aggressively
  • Use offensive actions, even in the defense, to achieve decisive results
  • Concentrate resources to overwhelm the opposition
  • Take actions that are event-based rather than schedule-based
  • Match detection and response times to the frequency of the environment
  • Use a high iteration flow for efforts with limited risk and the potential for exponential growth
  • When uncertain act to reduce vulnerabilities and prevent worsening of the situation
  • Consider what should be avoided and see what options are left
  • Choose actions that teach valuable skills even if they were to fail
  • Under scarcity, bias to instant gratification
  • Under abundance, bias to delayed gratification
  • When you have an edge, bias to action and reduce diversification
  • Use leverage and push hard in situations where you can get the benefits without carrying the risk
  • Use judgment to create an environment where you are statistically likely to succeed
  • Don’t let the last 10% of a project take infinite time, find a way to finish
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